This program directory is intended for any user who wishes to install or maintain the system, or access product data. This information is provided as an addition to the official documentation, which is available on your Documentation CD.

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Getting the Most Out of this Program Directory

Click the links on the left to access information on the following subjects:

Service Process

All product issues should be reported to the support organization using your standard support procedures.

Reminder: end of support dates

The end of support (EOS) dates are defined as follows for the various releases:

Version 5 Release 20 October 19th, 2012
Version 5 Release 19 June 3rd, 2011
Version 5 Release 18 October 1st, 2009
Version 5 Release 17 September 29th, 2008