SmarTeam Installation Notices

 

This section defines updates and notices to the original installation documentation guide, which is available on the Documentation CD. For notices to the hardware and software sections, see Hardware and Software Requirements.


 

Microsoft Windows Authentication

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In cases where you need to implement Microsoft Windows authentication with CATIA Web Integration, use the IP address instead of the server name.

Microsoft® .NET Framework

 

SmarTeam V5R21 requires the presence of .NET framework .NET 3.5 Service Pack 1, which is automatically installed as a part of the SmarTeam - Foundation  or SmarTeam - Editor installation.

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Core services not uninstalled on a VISTA OS  

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When uninstalling SmarTeam - Editor, the SmarTeam Core Services are not removed when all of the following conditions exist:

  • The uninstall procedure is performed using the Add & Remove Programs option from the Control Panel
  • The operating system is VISTA and the User Account Control (UAC) mechanism is switched on.
  • The SmarTeam - Editor was installed with the SmarTeam Core Services.

Workaround:   To resolve this issue, uninstall SmarTeam - Editor using the CD (GA version) by launching the SmarTeam - Editor installation and choosing Remove from the Product Maintenance dialog.

SmarTeam - CATIA Web Integration (CWI)  

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If SMARTEAM Client Components is installed in one location and SmarTeam - Editor is installed to a different path, the SmarTeam configuration service cannot be started after installation of SmarTeam standalone version.

Workaround:  When installing SMARTEAM Client Components and SmarTeam - Editor on the same machine, use the same installation path for both.

Microsoft Installer

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After installing any SmarTeam product, do not remove or rename any file or folder. The Microsoft Installer may appear when you launch a SMARTEAM application if a directory or file has been deleted, changed or renamed. To prevent this, do the following:

  1. Open the computer’s Event Viewer.
  2. Search for information or an error event related to the Installer.
    For example, a possible cause could be the deletion of the
    UpdatedScripts folder under the script directory.
  3. After finding the cause, take the required action:  for example, restore a modified file name to its original name, or restore a file that had been deleted.

SmarTeam - Foundation/SmarTeam - Editor on 64-bit machines   

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Do not install SmarTeam - Foundation and SmarTeam - Editor for 64-bit machines under these directories:

   c:\program files
   c:\program files (x86)

Instead, perform these installations to a different path, such as: c:\SMART (which is the default location provided on 64-bit machines).

SmarTeam - Editor Installation

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Several SmarTeam functionalities fail to work when the SmarTeam installation path includes the %S (percent with S) characters.

Workaround: Verify that the directory for the SmarTeam installation does not contain "%S" in its path.

Development Suite Installation Order

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An error message appears, Cannot create a file when that file already exists, and the installation fails when you perform the following steps:

  1. Install SmarTeam - Foundation.
  2. Install SmarTeam - Editor (Client installation).
  3. Install SmarTeam - Web Editor.
  4. Install i-Platform.

Workaround : Change the order of the installation and install i-Platform before you install SmarTeam - Web Editor. If you have already installed SMARTEAM - Web Editor, do the following:

  1. Uninstall SmarTeam - Web Editor.
  2. Install SmarTeam i-Platform.
  3. Install SmarTeam - Web Editor.

Working with Demo Environment and SQL 2008 Express

An error occurs when you open SmarTeam and try to connect to the PLMDB using SQL Server Express.

Workaround : Open SQL Server Configuration Manager and perform the following steps:

  1. Select TCP/IP and change its status to Enabled.
  2. Restart SQL Server 2008 Services.
  3. Open SmarTeam.