Accessing the log information

To troubleshoot issues with the help system, review the information in the log file.

Procedure

  1. In a browser, open the Help Administration page by typing a URL that is in this format: http://server:port/help-name/updater/admin.jsp. For example, http://127.0.0.1:50891/help/updater/admin.jsp.
  2. Click the View Log tab. The log file is loaded into the user interface for you.
  3. Optional: To save the log file, select all of the log information and copy it into a text editor. Save the file with a .log extension.

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