Comparing results from various regions or agent locations
When you run a cloud schedule that includes agents from different regions, use the Web
Analytic reports to compare the performance data from these regions. If you have a local schedule
with agents that are not on cloud, you can still compare the performance data from different agent
locations.
Before you begin
About this task
When comparing agents that are not on cloud, open the Location asset and in the General Properties tab, add an RPT_GEO property with any value. This value is then displayed in the All Geos menu of the report.
Procedure
To compare performance data: