The following questions can help you to identify the source of
a problem.
- Are your fixes and fix packs up to date. See About fixes and updates
- Are you receiving any error messages. See About messages
- Do the logs contain any messages about the problem?
- During installation, did the install program inform you that installation
of any features did not finish successfully?
- Did the problem occur during runtime processing?
If the checklist does not guide you to a resolution, you can collect
additional diagnostic data. This data is necessary.