You can submit your problem in one of three ways:
- IBM® Support
Assistant: Open the Help menu and select the IBM
Support Assistant from the drop down list. Select the Service tab
in the top right-hand corner. Follow the instructions on screen to submit
a service request. This option has the added benefit of allowing you to send
important system data to IBM along with your service request to expedite the resolution
process. You will need internet access for this option.
- Online: Go to the Software Support - Open service request page on the IBM Software
Support site (www.ibm.com/software/support/probsub.html). Enter your information
into the appropriate problem submission tool.
- By phone: For the phone number to call in your country, go to the
Contacts page of the IBM Software Support Handbook (techsupport.services.ibm.com/guides/contacts.html)
and click the name of your geographic region.
If the problem you submit is for a software defect or for missing or inaccurate
documentation, IBM Software
Support will create an Authorized Program Analysis Report (APAR). The APAR
describes the problem in detail.
Whenever possible, IBM Software Support will provide a workaround for you
to implement until the APAR is resolved and a fix is delivered. IBM publishes
resolved APARs on the IBM product support Web pages daily, so that other users
who experience the same problem can benefit from the same resolutions. You
can also search APARS with the IBM Support Assistant by
selecting IBM Software Support Documents>Specific document types>IBM
Known Defects.