The troubleshooting process, in general, requires that you isolate
and identify a problem, then seek a resolution. For the product, you
can use a troubleshooting checklist to help you. If the checklist
does not lead you to a resolution, you can collect additional diagnostic
data and analyze it yourself, or submit the data to IBM® Software
Support for analysis.
Troubleshooting topics for the product are organized according
to the sequence of these steps:
- Learn more about a symptom or feature. Before you can successfully
troubleshoot a symptom, or a problem with a specific product feature,
you need a basic understanding of that symptom or feature. The topics
titled "About X" provide an overview of common symptoms and product
features, with links to more detail.
- Follow the troubleshooting checklist for the appropriate feature
or symptom. The troubleshooting checklist offers a series of questions
to guide you through the process of isolating and identifying a
problem. If the problem is known to IBM, the
checklist guides you to a published fix, solution, or workaround.
Troubleshooting checklists are updated frequently to capture the experiences
of IBM users and support engineers.
Ideally step
two is your final step because the troubleshooting checklist has led
you to a resolution. If not, continue to the next step.
- Collect diagnostic data. This information explains how
to gather the necessary information that you, or IBM Software
Support, must have in order to determine the source of a problem.
- Analyze diagnostic data. This information explains how
to analyze the diagnostic data that you collected.