Troubleshooting checklist

The following questions can help you to identify the source of a problem.

  1. Are your fixes and fix packs up to date. See About fixes and updates
  2. Are you receiving any error messages. See About messages
  3. Do the logs contain any messages about the problem?
  4. During installation, did the install program inform you that installation of any features did not finish successfully?
  5. Did the problem occur during runtime processing?

If the checklist does not guide you to a resolution, you can collect additional diagnostic data. This data is necessary.


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