About connectivity problems

Connectivity problems typically involve multiple systems, including software, hardware, and communications. The best way to troubleshoot connectivity problems is through a process of elimination.

First, collect relevant data and determine what you know, what data you have not yet collected, and what paths you can eliminate. At a minimum, answer the following questions:

Next, try to isolate the problem by answering the questions in the troubleshooting checklist for connectivity problems.


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