Learn how to troubleshoot the product.
IBM Rational Support can help with specific technical queries for
Rational Engineering Lifecycle Manager, but some requests may be outside
the scope of what IBM Support can do in a service request (PMR).
Some examples of tasks that fall outside of IBM Support's mandate
are:
- Pre-installation planning with customer stakeholders
- Identifying stakeholders and their requirements
- Mapping the location of systems artifacts within an enterprise
- Determining which artifacts within an enterprise to index
- Determining the relationships between those artifacts as a basis
for queries
- Design and creation of new custom queries, reports and views
- SPARQL syntax
- Configuring and troubleshooting TRS providers for non-IBM tools
Customers who require assistance in these planning and infrastructure
work items are encouraged to contact IBM Software Services in order
to gain the maximum benefits of IBM Rational Engineering Lifecycle
Manager in their organization.
http://www.ibm.com/software/rational/services/