If running a WebSphere® v5
or v5.1 server in secure mode, you may not be able to log onto the WebSphere administrative
console and receive the following message:
Unable to process login.
Please check User ID and password and try again.
This may occur even
though the server was successfully started in secure mode using the very same
user id and password. This behavior is intermittent, and appears to be associated
only with Microsoft® Internet Explorer. To work around this
problem, complete one of the following steps:
- From the main menu, select Preferences > Internet > Web Browser and
add Microsoft Internet
Explorer as an external Web browser by clicking the Add button.
In the Location field, browse or type the external
directory where Microsoft Internet Explorer is installed and click OK.
- If using Microsoft Internet Explorer externally fails as
well, try first to clear the browser cache by clearing the temporary internet
files.
- If you still can not log into the Administrative console with the external
Internet Explorer, and you continue to get the message, select Preferences
> Internet > Web Browser and add Mozilla, Netscape or Opera as
an external Web browser by clicking the Add button.
In the Location field, browse or type the external
directory where Microsoft Internet Explorer is installed and click OK.
When you are finished using the Administrative console while the server is
running in secure mode, you can reset your previous preferences.