When installing or rolling back product updates or optional features,
you may be prompted to close the IBM® Rational® Software Development Platform
even though it is not running.
Cause:
This problem occurs if the Rational Software
Platform was stopped abnormally the last time it was run.
Solution:
In most cases, this problem can be corrected
by restarting the Rational Software Development Platform and stopping
it normally.
- Stop Rational Product Updater.
- Start the Rational Software Development Platform. Wait for it to
finish starting.
- Close the Rational Software Development Platform. Wait for it to
finish closing.
- Start Product
Updater again
and proceed with installing or rolling back the product updates or optional
features.
If you still receive the message to stop the Rational Software
Development Platform when you attempt to install or roll back the product
updates or optional feature, do these steps:
- Stop both the Product
Updater tool
and the Rational Software
Development Platform.
- Check for and stop any Java™ processes left running by the Rational Software
Development Platform.
- On Windows® operating systems:
- Start the Windows Task Manager and select the Processes tab.
- In the Image Name column, check for any process named javaw.exe.
- For any javaw.exe process you find, select the process and click the End
Processes button to stop the process.
- On Linux® operating
systems:
- In a command-line interface, use the command ps -A -f to list
all running processes.
- Record the process ID of any running processes that has a command (the
CMD column) starting with installation directory/./eclipse/jre/bin/java,
where installation directory is the directory where you installed the Rational Software
Development Platform. (For example, /opt/IBM/Rational/SDP/6.0.)
- Stop the processes you recorded in the previous step by using the kill
command. (For example, kill <PID> or kill -9 <PID> where <PID> is
the process ID (PID) of the Java process that you are stopping.) Note: Do
not stop any other Java processes you may have running.
- Start Rational Product Updater and
proceed with installing or rolling back the product updates or optional feature.
If you no longer receive the message to stop the Rational Software Development Platform,
quit this procedure. Otherwise, continue with the following steps.
- Stop Product
Updater.
- Delete any files named according to the pattern .tmp*.instance from
the directory installation directory\eclipse\configuration\org.eclipse.core.runtime\.manager,
where installation directory is the directory where you
installed the Rational Software
Development Platform. (For example, C:\Program Files\IBM\Rational\SDP\6.0
on Windows operating
systems or /opt/IBM/Rational/SDP/6.0 on Linux operating systems.) Normally, any
.instance files are deleted automatically when the Rational Software Development Platform
is stopped.
- Start Product
Updater and
proceed with installing or rolling back the product updates or optional features.
You should not receive the message to stop the Rational Software Development Platform.