Handling messages to stop the Rational Software Development Platform when it is not running

When installing or rolling back product updates or optional features, you may be prompted to close the IBM® Rational® Software Development Platform even though it is not running.

Cause:

This problem occurs if the Rational Software Platform was stopped abnormally the last time it was run.

Solution:

In most cases, this problem can be corrected by restarting the Rational Software Development Platform and stopping it normally.

  1. Stop Rational Product Updater.
  2. Start the Rational Software Development Platform. Wait for it to finish starting.
  3. Close the Rational Software Development Platform. Wait for it to finish closing.
  4. Start Product Updater again and proceed with installing or rolling back the product updates or optional features.

If you still receive the message to stop the Rational Software Development Platform when you attempt to install or roll back the product updates or optional feature, do these steps:

  1. Stop both the Product Updater tool and the Rational Software Development Platform.
  2. Check for and stop any Java™ processes left running by the Rational Software Development Platform.
    • On Windows® operating systems:
      1. Start the Windows Task Manager and select the Processes tab.
      2. In the Image Name column, check for any process named javaw.exe.
      3. For any javaw.exe process you find, select the process and click the End Processes button to stop the process.
    • On Linux® operating systems:
      1. In a command-line interface, use the command ps -A -f to list all running processes.
      2. Record the process ID of any running processes that has a command (the CMD column) starting with installation directory/./eclipse/jre/bin/java, where installation directory is the directory where you installed the Rational Software Development Platform. (For example, /opt/IBM/Rational/SDP/6.0.)
      3. Stop the processes you recorded in the previous step by using the kill command. (For example, kill <PID> or kill -9 <PID> where <PID> is the process ID (PID) of the Java process that you are stopping.) Note: Do not stop any other Java processes you may have running.
  3. Start Rational Product Updater and proceed with installing or rolling back the product updates or optional feature. If you no longer receive the message to stop the Rational Software Development Platform, quit this procedure. Otherwise, continue with the following steps.
  4. Stop Product Updater.
  5. Delete any files named according to the pattern .tmp*.instance from the directory installation directory\eclipse\configuration\org.eclipse.core.runtime\.manager, where installation directory is the directory where you installed the Rational Software Development Platform. (For example, C:\Program Files\IBM\Rational\SDP\6.0 on Windows operating systems or /opt/IBM/Rational/SDP/6.0 on Linux operating systems.) Normally, any .instance files are deleted automatically when the Rational Software Development Platform is stopped.
  6. Start Product Updater and proceed with installing or rolling back the product updates or optional features. You should not receive the message to stop the Rational Software Development Platform.
Related tasks
Finding and installing product updates
Rolling back product updates
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