Task: Submit Change Request |
This task describes how to submit a change request.
Disciplines: Configuration and Change Management
Purpose
This task logs a requested change. Change requests may include requests for new features, enhancements, corrections, changed requirements, and so on. Any role may submit a change request as part of any task throughout the project lifecycle.
Relationships
Roles | Primary Performer: Any Role | Additional Performers:
Outputs | Change Request
Main Description
When submitting a change request, provide information that describes the change. This must include a detailed description of the requested change, at a minimum. Guidance on the type of information that should be provided when submitting a change request can be found in the Sample Change Request form. Step 1. Identify change request. Step 2. Document benefits, risk, and cost associated with the request. Step 3. Log the change request in the locally adopted change request management system. Step 4. Proceed to review and classify the change request. ### Hints and tips • Quantify known cost and benefits. • List the effects or the impact if the change request is not executed. • Include the time required to complete the change request.
Steps
Gather change request information
Gather the information required to describe the change request. This must include detailed description of the requested change as a minimum. Document benefits, risk, and cost associated with the request.
Submit the change request
Submit the change request through the proper channels to ensure compliance with the established change request management process. The technique will vary depending on the tools used to manage change requests.
Illustrations
Examples | Sample Change Request Form
More Information
Tool Mentors | Submitting Change Requests Using Rational ClearQuest
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