a) a defined process is deployed based upon an appropriately
selected
and/or tailored standard process;
b) required roles, responsibilities and authorities for
performing the defined process are assigned and communicated;
c) personnel performing the defined process are competent on the
basis of appropriate education, training, and experience;
d) required resources and information necessary for performing
the defined process are made available, allocated and used;
e) required infrastructure and work environment for performing
the defined process are made available, managed and maintained;
f) appropriate data are collected and analysed as a basis for
understanding the behaviour of, and to demonstrate the suitability and effectiveness of the process, and to
evaluate where continuous improvement of the process can be made.
Feedback mechanisms
(customer, staff, other stakeholders); [PA 3.2 Achievement f]
Process repository; [PA 3.2 Achievement a, b]
Resource management system; [PA 3.2 Achievement b, c, d]
Knowledge management system. [PA 3.2 Achievement d]
Problem and change management system; [PA 3.2 Achievement f]
Working environment and infrastructure; [PA 3.2 Achievement e]
Data collection analysis system. [PA 3.2 Achievement f]
Process assessment framework; [PA 4.1 Achievement f]
Audit/review system. [PA 3.2 Achievement f]