Task: SUP.9.BP4: Investigate and diagnose the cause and the impact of the problem.
Investigate and diagnose the cause and the impact of the problem in order to determine appropriate actions and provide classification.
Outputs
    Process Usage
    Key Considerations
    NOTE 3: Problem classification (e.g. A, B, C, light, medium, severe) may be based on severity, impact, criticality, urgency, relevance, etc..
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