– Identifies request purpose, such as: – – new development
– – enhancement
– – internal customer
– – operations
– – documentation
– – informational
– Identifies request status information, such as:
– – date opened
– – current status
– – date assigned and responsible owner
– – date verified
– – date closed
– Identifies priority/severity of the request
– Identifies customer information, such as:
– – company/person initiating the request
– – contact information and details
– – system site configuration information
– – impacted system(s)
– – impact to operations of existing systems
– – criticality of the request
– – expected customer response/closure requirements
– Identifies needed requirements/standards
– Identifies information sent with request (i.e., RFPs, dumps, etc.) |
