Delivery Process: SUP.10 Change request management
The purpose of the Change request management process is to ensure that change requests are managed, tracked and controlled.

Activity diagram: SUP.10 Change request management Assess Generic Practices Capability Level 5 Assess Generic Practices Capability Level 4 Assess Generic Practices Capability Levels 1,2 and 3 SUP.10.BP1: Develop a change request management strategy. SUP.10.BP2: Establish a consistent change request management proceeding. SUP.10.BP3: Identify and record the change request. SUP.10.BP4: Record the status of change requests. SUP.10.BP5: Establish the dependencies and relationships to other change requests. SUP.10.BP6: Assess the impact of the change. SUP.10.BP7: Analyze and prioritize change requests. SUP.10.BP8: Approve change requests before implementation. SUP.10.BP9: Identify and plan the verification and validation activities to be performed for implemented changes. SUP.10.BP10: Schedule and allocate the change request. SUP.10.BP11: Review the implemented change. SUP.10.BP12: Change requests are tracked until closure.

As a result of successful implementation of this process:

SUP 10.1 a change management strategy is developed

SUP 10.2 requests for changes are recorded and identified

SUP 10.3 dependencies and relationships to other change requests are identified

SUP 10.4 criteria for confirming implementation of the change request are defined

SUP 10.5 requests for change are analysed, prioritized, and resource requirements estimated

SUP 10.6 changes are approved on the basis of priority and availability of resources

SUP 10.7 approved changes are implemented and tracked to closure

SUP 10.8 the status of all change requests is known


Key Considerations

NOTE 1: This process has a close interaction with the SUP.9 Problem resolution management process, which is one of the input providers for the change request management process.

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