Delivery Process: SUP.1 Quality assurance
The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.The purpose of the Quality assurance process is to provide independent assurance that work products and processes comply with predefined provisions and plans.

Activity diagram: SUP.1 Quality assurance Assess Generic Practices Capability Level 5 Assess Generic Practices Capability Level 4 Assess Generic Practices Capability Levels 1,2 and 3 SUP.1.BP1 : Develop project quality assurance strategy. SUP.1.BP2: Develop and maintain an organisation structure which ensures that quality assurance is carried out and report independently. SUP.1.BP3: Develop and implement a plan for project quality assurance based on a quality assurance strategy. SUP.1.BP4: Maintain evidence of quality assurance. SUP.1.BP5: Assure quality of work products. SUP.1.BP6: Assure quality of process activities. SUP.1.BP7: Track and record quality assurance activities. SUP.1.BP8: Report quality assurance activities and results. SUP.1.BP9: Ensure resolution on non-conformances. SUP.1.BP10: Implement an escalation mechanism.

As a result of successful implementation of this process:

SUP 1.1 a strategy for conducting quality assurance is developed, implemented and maintained

SUP 1.2 quality assurance is performed independent of the activity or project being performed

SUP 1.3 evidence of quality assurance is produced and maintained

SUP 1.4 adherence of products, processes and activities to agreed requirements are verified, documented, and communicated to the relevant parties

SUP 1.5 problems and/or non-conformance with agreement requirements are identified, recorded, communicated to the relevant parties, tracked and resolved

SUP 1.6 quality assurance has the independence and authority to escalate problems to appropriate levels of management.




Key Considerations

NOTE 1: Quality assurance should be coordinated with, and make use of, the results of other supporting processes such as verification, validation, joint review, audit and problem management.

NOTE 2: Verification and validation may be subject to quality assurance.

NOTE 3: Independent quality assurance should be established as a separate functional role within an organization.

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