Task Descriptor: SUP.9.BP4: Investigate and diagnose the cause and the impact of the problem.

Investigate and diagnose the cause and the impact of the problem in order to determine appropriate actions and provide classification.

Outputs	13-07 Problem record 15-01 Analysis report 15-05 Evaluation report SUP 9.2 problems are recorded, identified and classified SUP 9.3 problems are analysed and assessed to identify acceptable solution(s)

Key Considerations

NOTE 3: Problem classification (e.g. A, B, C, light, medium, severe) may be based on severity, impact, criticality, urgency, relevance, etc..

More Information

Checklists	Using Process, Generic and Base Practices workitems
Guidelines	Guidance on Process Attribute determination