Task Descriptor: SUP.9.BP5: Execute urgent resolution action, where necessary.

If the problem warrants immediate resolution pending an actual change then obtain authorization for immediate fix.

Based on Method Task: SUP.9.BP5: Execute urgent resolution action, where necessary.

Outputs	13-07 Problem record 15-01 Analysis report 15-05 Evaluation report SUP 9.3 problems are analysed and assessed to identify acceptable solution(s)

Key Considerations

NOTE 4: Following urgent resolution action, a problem resolution management proceeding should be established according to BP2 and progressed according BP3, BP4, BP7 and BP8.

More Information

Checklists	Using Process, Generic and Base Practices workitems
Guidelines	Guidance on Process Attribute determination