Task Descriptor: SUP.9.BP8: Track problems to closure.
Track the status of all reported problems to closure. Before closure, a formal acceptance has to be authorized.
Based on Method Task:
SUP.9.BP8: Track problems to closure.
Outputs
13-07 Problem record
15-12 Problem status report
SUP 9.5 problems are tracked to closure
SUP 9.6 the status of all problem reports is known.
More Information
Checklists
Using Process, Generic and Base Practices workitems
Guidelines
Guidance on Process Attribute determination
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