Delivery Process: SUP.9 Problem resolution management
The purpose of the Problem resolution management process is to ensure that all discovered problems are identified, analyzed, managed and controlled to resolution.
DescriptionWork Breakdown StructureTeam AllocationWork Product Usage
Description

As a result of successful implementation of this process:

SUP 9.1 a problem management strategy is developed

SUP 9.2 problems are recorded, identified and classified

SUP 9.3 problems are analysed and assessed to identify acceptable solution(s) 

SUP 9.4 problem resolution is implemented

SUP 9.5 problems are tracked to closure

SUP 9.6 the status of all problem reports is known.

Properties
Event Driven
Multiple Occurrences
Ongoing
Optional
PlannedYes
Repeatable
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