Role: Change Control Board
Provides the business control as a group or individual to decide that a change (what and how) will be implemented and in what business setting (when and when) based upon the reasoning (why) and to monitor the effectiveness of their decisions (return on investment) within the prevailing business targets.
Relationships
Performs: Responsible for:
Additionally Performs:Modifies:
Main Description

Provides the business control as a group or individual who decides that a change will be implemented, that is work will be done and the design, system or product will be updated. Typically multiple changes are proposed, evaluated and selected.

The main criteria for selecting a change are:

  • Value (e.g. expense/revenue and risk/reward)
  • Importance (e.g. to certain major customer (s) or markets)
  • Dependency (e.g. criticality to support another higher value change)

A CCB may also rule on when a change is to be made, that is which planned or in progress activities are to act upon that change, which version or variant of a set of deliverables is to incorporate the change. This decision may prescribe the target customer deliveries that are planned to include the change, such as:

  • Design release (e.g. its title, version or variant)
  • Product launch release (e.g. its family/model title or codename)
  • Product availability date (e.g. launch period “2015 Spring” model)
  • Manufacturing batch (e.g. lot number)
  • Product serial number or range (e.g. physical unit like a tail number or vehicle identity)

Typically the CCB is made up mid-level management or senior professionals who draw upon the advice of experts. They will be responsible for providing results return on investment to an executive cross-functional product or portfolio or program management team.

The CCB will also be responsible for converting the business opportunity in the pipeline of changes into concrete plans for implementation. In doing so they will be an advisor to resource balancing and commitments.

Finally the CCB is responsible for seeing that change management procedure and practice is followed, by way of audit. Companies may bypass the CCB for “small changes”, this practice needs monitoring to ensure its appropriate usage.

Properties
Multiple Occurrences
Optional
Planned
Staffing
Skills

A person performing this role needs:

  • Respected level of business and technical competence
  • Wide ranging review of organizational resources and structures including primary partners and suppliers
  • Strong relationship with business or product owners and knowledge of the commercial business case
  • Strong communication skills (both written and verbal)
  • Effective network into middle management (resource and product owners)
  • Strong negotiator and problem solver
  • Business process knowledge
  • Enterprise compliance and company standards knowledge
  • Critical reasoning skills and decision making skills
  • Leadership qualities, in order to drive agreement across the various teams, make critical decisions under pressure and make those decisions stick
  • Consistent and accurate record keeping
  • Strong interest and experience for business improvement
Assignment ApproachesHistorically this may be a rather procedural role, effectively acting as gate keeper to control the flow of changes into development organizations. In some companies this has changed to being a much more active role to promote good practice in proposing changes, maximizing value, reducing risk and steering changes towards business improvement goals. The rate of arrival and ability to get changes fully implemented will depend on a number of factors like the maturity of the design, system or product. The style will need to vary with periods of harder enforcement of criteria or prioritization (e.g. when there are conflicting demands on resource) and periods of coaching and use of dry runs (e.g. during more innovative projects). The CCB wants to see that work is approved and correctly assigned.