Description

By IEEE definition [IEEE, 1991], quality is

1. The degree to which a system, component, or process meets specified requirements
2. The degree to which a system, component, or process meets stakeholders needs or expectations.  

Strategies

The following strategies help improve quality:

• Strategy: Increase Defect Prevention  
  • Reduce the number of defects injected during development
  • Indicators:
    • High pre-shipment and post-shipment defect reports
    • Growing defect backlog
• Strategy: Deliver on Customer Requirements  
  • Increase value by delivering high value, high priority features that are needed
  • Indicators:
    • High number of features that have not been used
    • Large and aging enhancement request backlog
    • Large amounts of post-delivery support
    • Low customer satisfaction levels