Description

Deliver high value, high priority features needed by the customer.

Symptoms

Symptoms that indicate the need to deliver better on customer requirements include the following:

• Missed delivery claims and contract penalties
• Unplanned follow up deliveries
• Unused function
• Customer dissatisfaction due to postponed key enhancement
• Large amounts of post-delivery support
• High number of features that have not been used
• High cost of engineering (development integration and test)
• Key SMEs tied up in task forces to fix late changes

Solutions

The following solutions help to deliver better on customer requirements:

• Solution: Effectively Manage Requirements and Monitor Scope - Manage stakeholders' expectations and communicate the value of the selected scope.
• Solution: Effectively Elicit Requirements - Effectively communicate with stakeholders to understand the right requirements and capabilities throughout the project.
• Solution: Improve Lifecycle Collaboration - Improve collaboration by providing lifecycle integration across otherwise disconnected team members.