The main steps that you need to perform are:
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Examine the Test Logs
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Capture Nontrivial Incident Data
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Identify Procedural Errors in the Test
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Locate and Isolate Failures
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Diagnose Failure Symptoms and Characteristics
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Identify Candidate Solutions
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Document Your Findings Appropriately
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Create and Maintain Change Requests
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Evaluate and Verify Your Results
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