Apply a Response Plan Apply a Response Plan You apply a response plan to an activity in the Activities and Tasks (SP) application. When you apply a response plan, you ensure predictable and repeatable responses to similar activities.
A response plan can specify the response actions and notifications that are performed for the activity. It also can assign an owner and vendor and apply a job plan to the activity.
The status of the activity cannot be CLOSED.
In the Activities and Tasks (SP) application, display the record to which you want to apply a response plan.
From the Select
Action menu, select Apply Response Plan.
The response plan is applied, overwriting an existing response plan if
one exists on the activity. The activity fields are updated with data
from the associated field in the applied response plan. The actions and
notifications specified in the response plan are carried out.
The response plan does not overwrite job plan data that exists in the
activity. If the activity contains a job plan or a work plan, or if the
job plan on the response plan is invalid for the activity, either the
response plan is applied without the job plan, or the entire response
plan is not applied. This is determined by the setting in the Stop
Response Plan if Job Plan or Ticket Template can not be applied field
on the response plan.
Click
Save Record 
.
The identifier of the response plan is visible in the Response
Plan field on the main tab. You can view a history response plans
that have been added to the ticket..