Related Records TabRelated Records TabYou use the Related Records tab to link the selected record to other work orders and tickets, and to view work orders and tickets already related to it. You also can delete the relationship between a work order and a related record if the relationship type is Related.
When you manually relate a work order or ticket to the current activity or task on the Related Records tab, the relationship type between the two records is Related.
When you create a work order or ticket using the Select Action menu, the relationship type for the newly created record is Follow Up. The relationship of the current record to the new record is Originator.
The Related Activities table window shows records related to the current record. These records can have one of the following relationship types: Follow Up, Originator, or Related.
The Related Tickets table window shows tickets related to the current record. These tickets can have one of the following relationship types: Follow Up, Originator, Global, Related to Global, or Related. b