About Adding Services to a Price ScheduleAbout Adding Services to a Price ScheduleYou add service groups and services that you provide or procure to a price schedule in the Customer Agreements (SP) application. Adding service groups and services to a price schedule makes the price schedule applicable only to tickets, work orders, or sales orders with matching criteria.
There is a match between the price schedule and the ticket, work order, or sales order when:
the service on the ticket, work order, or sales order matches one of the services on the price schedule
the service on the ticket, work order, or sales order is in one of the service groups on the price schedule. No service is specified for the service group on the price schedule.
the service group on the ticket, work order, or sales order matches one of the service groups on the price schedule. No service is specified for the service group on either record.
there is any service or service group on the ticket, work order, or sales order. There is no service group or service specified on the price schedule.
Note: Other matching criteria apply. See the topic About Price Schedules for more information about matching price schedules to tickets, work orders, and sales orders.