About Classification MatchesAbout Classification MatchesYou add conditions to price schedules to define when the price schedule is applicable to a ticket, work order, or sales order. Classification is one of the conditions that you specify on a price schedule. This topic describes the way that the system matches classifications in records.
For more information about classifications, see the Classifications (SP) application help.
Typically, you group classifications into a hierarchy of parent-child classifications. For example, you have a classification hierarchy for IT service requests described in the following way:
End User Issue \ Hardware | Laptop \ Display
"End User Issue" is the parent classification of "Hardware." "Hardware" is the parent classification of "Laptop," and so on.
You typically assign numeric values to classifications. In numeric format, the classification for IT service requests hierarchy is the following:
1 \ 101 \ 10102 \ 1010202
The value "1" corresponds to the description "End User Issue," and so on.
Classifications can be generic or specific. Using the previous example, the classification"1010202" (Display) is fairly specific. It always has the parent "10102," which always has the parent "101," which always has the parent "1." The classification "1" is generic, while the classification "1 \ 101 \ 10102 \ 1010202" is specific. Use the following rules when adding classifications to conditions on price schedules:
The more specific a classification is on a price schedule, the more restrictive is the application of the schedule to other records. They must match at all levels. A price schedule with the classification "1 \ 101 \ 10102 \ 1010202" can be applied to records with the same classification or with classifications that start with these levels.
The more generic a classification is on a price schedule, the less restrictive is the application of the schedule to other records. They must match at fewer levels. A price schedule with the classification "1" can be applied to any records with classifications starting with "1."
If there is no classification specified on the price schedule, classification is not a condition for matching the price schedule to tickets, work orders, or sales orders. Tickets, work orders, or sales orders with any or no classification are potential matches with the price schedule.