About ConditionsAbout ConditionsYou add conditions to price schedules to define when the price schedule is applicable to a ticket, work order, or sales order. For the price schedule to be applied, conditions defined on the price schedule must match conditions defined on a ticket, work order, or sales order. Add conditions to a price schedule in the Customer Agreements (SP) application, on the Conditions subtab of the Price Schedules tab.
You specify structured, header-level conditions and free-form conditions. Conditions that you specify include the following:
classification hierarchy
internal priority
service groups and services
comparisons of two or more fields (using AND/OR operators)
free-form conditions that you specify with an SQL expression builder
Note: Other matching criteria apply, such as location, asset, or asset type. See the topic About Price Schedules for more information about matching price schedules to tickets, work orders, and sales orders.