Create Problem

You can create a problem for the selected record.

To create a problem:

1. Display the record for which you want to create a problem.

2. From the Select Action menu, select Create > Problem.

3. In the Reported Priority field, enter a value to indicate the urgency of the problem.

4. The system defaults values in the Reported By, Affected Person, and Reported Date fields. You can change these values as needed.

5. In the Summary field, enter a brief description for the problem.

6. In the Details field, type a more detailed description of the problem.

7. To create the problem, click OK. The system creates a problem and informs you of its identifier. Click Cancel to close the dialog box without creating the problem.