Create Service Request

You can create a service request for the selected record.

To create a service request:

1. Display the record for which you want to create a service request.

2. From the Select Action menu, select Create > Service Request.

3. In the Reported Priority field, enter a value to indicate the urgency of the service request.

4. The system defaults values in the Reported By, Affected Person, and Reported Date fields. You can change these values as needed.

5. In the Summary field, enter a brief description for the service request.

6. In the Details field, type a more detailed description of the service request.

7. To create the service request, click OK. The system creates a service request record and informs you of its identifier. Click Cancel to close the dialog box without creating the service request.