Asset Link Results (SP) Application

Note: This application is part of the Reconciliation module. To learn to use the Reconciliation module, see the Reconciliation Module Implementation Guide in addition to this online help. The guide contains basic information about the reconciliation process and explains how to set up reconciliation tasks.

You use the Asset Link Results (SP) application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task that compares two different sets of IT asset data. Each reconciliation task contains one or more link rules that establish the basis of a reconciliation by identifying a top-level object and attribute in Data Set 1 (typically authorized asset data) to match with a specific attribute of a top-level object in Data Set 2 (typically deployed asset data).  If the system processes a link rule and finds a one-to-one link between a top-level authorized asset and a deployed asset, it creates a link result record that you can view in the Asset Link Results (SP) application.

However, if the system finds no link or finds multiple links between a top-level authorized asset and a deployed asset, it creates a link failure result record that you can view in the Asset Reconciliation Results (SP) application.

The customer authorization settings in the Security Groups (SP) application restrict access to information in the Asset Link Results (SP) application. The customer authorization settings ensure that, in systems with multiple customers, users can only view results belonging to the customers that they can access. For example, if Provider ABC manages IT assets for several customers, a service desk agent who works for Provider ABC can see the results of reconciliation tasks for all of the customers, but an employee of one of the customers can only view the results for reconciliation tasks for that customer.

You use the Asset Link Results (SP) application to perform the following actions:

The Asset Link Results (SP) application has the following tabs:

List: to search for asset link results.

Asset Link Result: to view and delete asset  link results.