Asset Reconciliation Results (SP) Application

Note: This application is part of the Reconciliation module. To learn to use the Reconciliation module, see the Reconciliation Module Implementation Guide in addition to this online help. The guide contains basic information about the reconciliation process and explains how to set up reconciliation tasks.

You use the Asset Reconciliation Results (SP) application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task that compares two different sets of IT asset data. For more information about the reconciliation process and the types of data compared, see Reconciliation Module Overview.

The Asset Reconciliation Results (SP) application displays the following results:

• Link rule failure results

When the system processes a link rule in a reconciliation task and finds no link or finds multiple links between an object in the first data set (typically a top-level authorized asset) and an object in the second data set (typically a deployed asset), it creates a link failure result record that you can view in the Asset Reconciliation Results (SP) application.

Note: To view successful link results, go to the Asset Link Results (SP) application.

• Comparison rule results

If the system finds a successful link between an object in the first data set and an object in the second data set, it processes any comparison rules in the reconciliation task and creates comparison rule result records that you can view in the Asset Reconciliation Results (SP) application.

When you define a reconciliation task in the Reconciliation Tasks (SP) application, you specify the type of comparison results that you want to display in the Asset Reconciliation Results (SP) application. You can select from the following options:

• all results, both successful and failed matches

• instances where the object and attribute of the authorized asset failed to match the deployed asset

• instances where the object and attribute of the authorized asset successfully matched the deployed asset

If you want to view only link rule failure or comparison rule results, you can use the advanced search features to display only link results or comparison results.

You can also use the Asset Reconciliation Results (SP) application to record information about how you resolve discrepancies between authorized asset and deployed asset data. If you evaluate a discrepancy and resolve it, you can mark a result record as resolved. You can also enter information about how you resolved the issue or an explanation about why the discrepancy exists in the Comments field on the Asset Reconciliation Result tab.

You use the Asset Reconciliation Results (SP) application to perform the following actions:

• View asset reconciliation results.

• Mark asset reconciliation results as resolved.

• Delete asset reconciliation results.

The customer authorization settings in the Security Groups (SP) application restrict access to information in the Asset Reconciliation Results (SP) application. The customer authorization settings ensure that, in systems with multiple customers, users can only view results belonging to the customers that they can access. For example, if Provider ABC manages IT assets for several customers, a service desk agent who works for Provider ABC can see the results of reconciliation tasks for all of the customers, but an employee of one of the customers can only view the results for reconciliation tasks for that customer.

The Asset Reconciliation Results (SP) application has the following tabs:

List: to search for asset reconciliation results.

Asset Reconciliation Result: to view and delete asset reconciliation results and to mark results as resolved.