Change Line Status

You change the status of bill lines for a bill batch in the Customer Billing (SP) application. You can change statuses in two ways:

• change the status of individual lines with the Change Status button on the line.

• change the status of all lines with a WAPPR (waiting for approval) status to APPROVED (approved by customer) with the Advance all WAPPR Lines to APPR action. For information about this action, see the topic Advance all WAPPR Lines to APPR.

Before you change line statuses, you can review the status of all lines with the Line Status Summary action. You can also view a history of all status changes made to a bill batch line.

To change the status of individual lines:

1. In the Customer Billing (SP) application, display the bill batch with the line status that you want to change.

2. In the Bill Batch Lines table select the line with the status that you want to change.

3. On the line, click Change Status .

4. In the Change Line Status dialog box, in the New Status field, click the drop-down list and select a status.

5. Enter remarks in the Memo field. You must enter remarks if you change the status to DISPUTE.

6. Click Save Bill Batch .

See also

About Bill Line Statuses

Advance all WAPPR Lines to APPR

Line Status Summary