Review and Complete a Bill BatchReview and Complete a Bill BatchCustomers complete their review in the Bill Review (SP) application and change the status of the review bill to REVIEWED. You review and complete the bill batch in the Customer Billing (SP) application. Complete these tasks for a REVIEWED bill batch.
Review the batch lines. Complete any of the following tasks as needed:
Resolve disputed lines— The customer might have changed the status of some lines to DISPUTE. Disputed lines have remarks that help you resolve them. Typically, you work to resolve disputed lines by updating bill prices in the Customer Billing (SP) application. You also might update costs in the application that created the bill line. You cannot bill lines with a status of DISPUTE.
Hold certain lines—You might decide to hold certain lines and bill the rest of the batch. Lines with a HOLD status are not billed or shown in the review bill.
Advance WAPPR lines to APPR—Advance the status of these lines with the Advance all WAPPR Lines to APPR action.
Initiate another customer review—To initiate a new customer review, change the status of the bill batch to PREBILL again.
When you are ready to bill lines in this bill batch, change the status of the bill batch to BILLED.
All lines in a BILLED bill batch with an APPROVED or RESOLVED status are considered billed. You can send these bills to your accounts payable system.
All lines in a BILLED bill batch with a HOLD or DISPUTE status are not billed. They are included in the next bill batch if they are eligible to be billed at that time.