Apply a Response Plan Apply a Response Plan You apply a response plan to a change in the Changes (SP) application. When you apply a response plan, you ensure predictable and repeatable responses to similar changes.
A response plan can specify the response actions and notifications that are performed for the change. It also can assign an owner and vendor and apply a job plan to the change.
The status of the change cannot be CLOSED.
In the Changes (SP) application, display the record to which you want to apply a response plan.
From the Select
Action menu, select Apply Response Plan.
The response plan is applied, overwriting an existing response plan if
one exists on the change. The change fields are updated with data from
the associated field in the applied response plan. The actions and notifications
specified in the response plan are carried out.
The response plan does not overwrite job plan data that exists in the
change. If the change contains a job plan or a work plan, or if the job
plan on the response plan is invalid for the change, either the response
plan is applied without the job plan, or the entire response plan is not
applied. This is determined by the setting in the Stop
Response Plan if Job Plan or Ticket Template can not be applied field
on the response plan.
Click Save Record
. The identifier of the response plan is visible in the
Response Plan field on the main
tab. You can view a history response plans that have been added to the
change.