Changes (SP) Application

You use the Changes (SP) application to plan, review, and report actuals for implementing changes or deploying new, standard configurations to existing assets.

You also can create changes in other applications.  

A change can also be referred to as a "work order." Other types of work orders are releases and activities.

The Changes (SP) application contains the following tabs:

List: to search for change records. Also, to select multiple change records and change their status, or assign or take ownership of them.

Change: to create, view, and modify changes; view scheduling information; select or assign record ownership, identify assets, locations, configuration items, or services that are affected by a change.

Plans: to enter, view, and modify job tasks and labor, material, services, and tool requirements for the work plan. Specify planned fees and charges. Add or view a price quote.

Related Records: to view, add and delete related work orders and tickets; to view follow-up records for the current change record.

Actuals: to enter, view and modify actual work order start and finish times, labor hours and costs, material quantities, locations, costs, and tool quantities, hours and costs. Specify actual fees and charges. Add or view a price quote.

Log: to view and create work log and communication entries about the current record.

Service Address: to enter, view, and modify service address and customer information.

Specifications: to classify a change and specify attributes to define it further.