Related Records TabRelated Records TabYou use the Related Records tab to link the selected change to other work orders and tickets, and to view work orders and tickets already related to the selected record. You also can delete the relationship between a change and a related record if the relationship type is Related.
When you manually relate a work order or ticket to the current record on the Related Records tab, the relationship type between the two records is Related.
When you create a work order or ticket using the Select Action menu from within a work order or ticket, the relationship type for the newly created record is Follow Up. The current record's relationship to the new record is Originator.
The Related Work Orders table window displays work orders related to the current record. These work orders have one of the following relationship types: Follow Up, Originator, or Related.
In the Related Tickets table window, the system displays tickets related to the current record. Tickets can have one of the following relationship types: Follow Up, Originator, Global, Related to Global, or Related.
For information about a field, place the cursor in the field and press Alt + F1.