Change associations between customers and a configuration
itemChange associations between customers and a configuration
itemWhen an association between one or more customers and a configuration item (CI) is not valid, you can change the associations.
From the List tab of the Configuration Items (SP) application, select the CI that you want to change customer associations for.
On the Configuration
Item tab, click Show/Manage Customers
next to the Primary
Customer field.
In the Add/Modify Customer Associations window, change customer associations:
To add a customer association, click Select Customers, select one or more customers from the list, and click OK.
To change the primary customer, select the Primary check box next to the customer that you want to become the primary customer.
Important: When you add, change, or remove a primary customer of a CI, the classification and attributes of the CI can be affected when the CI is classified. The classification or one or more attributes might not be relevant to the new primary customer, and the classification might have attributes that are relevant to the new primary customer. However, classifications and attributes are never automatically removed from or added to a CI when you change a customer association.
To remove a customer
association, click Mark Row for Delete
. If you want to remove a primary customer association
when a CI has more than one customer associated with it, you must first
change the primary customer.
Click OK to save your changes and return to the Configuration Item tab.