Change the primary customer of a configuration item

A primary customer is the customer that is used to find agreements and response plans for a configuration item (CI). If you want a different primary customer for a CI, you can change the primary customer.

To change the primary customer of a configuration item:

1. From the List tab of the Configuration Items (SP) application, select the CI that you want to change the primary customer for.

2. On the Configuration Item tab, click Show/Manage Customers next to the Primary Customer field.

3. In the Add/Modify Customer Associations dialog box, select the Primary check box next to the customer that you want to become the primary customer.

See also

Associate customers with a configuration item