Create an Incident

You can create an Incidents (SP) record from within the Configuration Items (SP) application.

To create an incident:

1. In the Configuration Items (SP) application, display the CI for which you want to create an incident.

2. From the Select Action menu, select Create > Incident. The Create Incident dialog box opens.

3. In the Reported Priority field, enter a value if appropriate.

4. In the Reported By and Affected By fields, enter the appropriate persons.

5. In the Summary field, enter a short description of the incident. To enter additional information, click Long Description . The Details field displays the text you enter for the long description.

6. Click OK. The system creates a record in the Incidents (SP) application.