Create a Problem

You can create a Problems (SP) record from within the Configuration Items (SP) application.

To create a problem:

1. In the Configuration Items (SP) application, display the CI for which you want to create a problem.

2. From the Select Action menu, select Create > Problem. The Create Problem dialog box opens.

3. In the Reported Priority field, enter a value if appropriate.

4. In the Reported By and Affected By fields, enter the appropriate persons.

5. In the Summary field, enter a short description of the problem. To enter additional information, click Long Description . The Details field displays the text you enter for the long description.

6. Click OK. The system creates a record in the Problems (SP) application.