Create a Work Order

You can create a work order from within the Configuration Items (SP) application.

To create a work order:

1. In the Configuration Items (SP) application, display the CI for which you want to create a work order.

2. From the Select Action menu, select Create > Work Order. The Create Work Order dialog box opens.

3. In the Reported Priority field, enter a value if appropriate.

4. In the Reported By and Affected By fields, enter the appropriate persons.

5. In the Summary field, enter a short description of the work order. To enter additional information, click Long Description . The Details field displays the text you enter for the long description.

6. Click OK. The system creates a record in the Work Order Tracking (SP) application.