CI Link Results (SP) Application

Note: This application is part of the Reconciliation module. To learn to use the Reconciliation module, see the Reconciliation Module Implementation Guide in addition to this online help. The guide contains basic information about the reconciliation process and explains how to set up reconciliation tasks.

You use the CI Link Results (SP) application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task that compares two different sets of configuration item (CI) data. Each reconciliation task contains one or more link rules that establish the basis of a reconciliation by identifying a top-level object and attribute in Data Set 1 (typically authorized CI data) to match with a specific attribute of a top-level object in Data Set 2 (typically actual CI data).  If the system processes a link rule and finds a one-to-one link between a top-level authorized CI and an actual CI, it creates a link result record that you can view in the CI Link Results (SP) application.

However, if the system finds no link or finds multiple links between a top-level authorized CI and an actual CI, it creates a link failure result record that you can view in the CI Reconciliation Results (SP) application.

For more information about the reconciliation process, see Reconciliation Module Overview.

You use the CI Link Results (SP) application to perform the following actions:

The customer authorization settings in the Security Groups (SP) application restrict access to information in the CI Link Results (SP) application. The customer authorization settings ensure that, in systems with multiple customers, users can only view results belonging to the customers that they can access. For example, if Provider ABC manages CIs for several customers, a service desk agent who works for Provider ABC can see the results of reconciliation tasks for all of the customers, but an employee of one of the customers can only view the results for reconciliation tasks for that customer.

The CI Link Results (SP) application has the following tabs:

List: to search for CI link results.

CI Link Result: to view and delete CI link results.