Mark CI Reconciliation Results Resolved

You use the CI Reconciliation Results (SP) application in the Reconciliation module to mark reconciliation results resolved after you review and resolve discrepancies between authorized CI data and actual CI data. When you mark a result as resolved, you can also record information about how you resolved the discrepancies in the Comments field on the CI Reconciliation Result tab.

To set up a filter before marking CI reconciliation results resolved:

  1. On the List tab in the CI Reconciliation Results (SP) application, click Advanced Search. The application displays the Advanced Search menu.

  2. On the Advanced Search menu, select More Search Fields. The application displays the Select Value dialog box.

  3. In the Result Type field, click Select Value to select the type of result that you want to view. The application displays the Select Value dialog box.

  4. In the Select Value dialog box, select the type of result that you want to view. The application displays the selected value in the Result Type field on the More Search Fields dialog box.

  5. On the More Search Fields dialog box, click Find.  The application displays the selected results in CI Reconciliation Results table window on the List tab.

To mark CI reconciliation results resolved from the List tab:

In the CI Reconciliation Results (SP) application, on the List tab, select one of the following options:

  1. From the Select Action menu, select Mark Result(s) Resolved. The application displays a confirmation dialog box asking you to confirm that you want to mark all rows as resolved.

  2. On the confirmation dialog box, click Yes. The application marks all reconciliation results in the table window resolved.

Note: You cannot use this feature unless your result set is less than 200 rows.

  1. To select specific reconciliation result records, select the Select Records check box at the bottom of the List tab table window. The application displays a Select Row check box next to each row in the table window.

  2. In the List table window, select the Select Row check box for each record that you want to mark resolved.

  3. After you have selected the check box for each record that you want to resolve, select Mark Result(s) Resolved from the Select Action menu. The application displays a confirmation dialog box asking you to confirm that you want to resolve selected rows.

  4. On the confirmation dialog box, click Yes. The application marks the selected reconciliation results resolved.

To mark reconciliation results as resolved from the CI Reconciliation Result tab:

  1. In the Reconciliation Results (SP) application, display the reconciliation result that you want to mark as resolved.

  2. From the Select Action menu on the CI Reconciliation Result tab, select Mark Result(s) Resolved. The application displays a confirmation dialog box asking you to confirm that you want to mark the record as resolved.

  3. On the confirmation dialog box, click Yes. The application marks the reconciliation result record resolved.

  4. If appropriate, in the Comments field, enter a comment to describe the resolution of the discrepancies.

  5. When you finish viewing the result, click Save CI Reconciliation Result to save the comment.

See Also

CI Reconciliation Results (SP) Application