CI Reconciliation Results (SP) ApplicationCI Reconciliation Results (SP) ApplicationNote: This application is part of the Reconciliation module. To learn to use the Reconciliation module, see the Reconciliation Module Implementation Guide in addition to this online help. The guide contains basic information about the reconciliation process and explains how to set up reconciliation tasks.
You use the CI Reconciliation Results (SP) application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task that compares two different sets of configuration item (CI) data. For more information about the reconciliation process and the types of data compared, see Reconciliation Module Overview.
The CI Reconciliation Results (SP) application displays the following results:
Link rule failure results
When the system processes a link rule in a reconciliation task and finds no link or finds multiple links between an object in the first data set (typically a top-level authorized CI) and an object in the second data set (typically an actual CI), it creates a link failure result record that you can view in the CI Reconciliation Results (SP) application.
Note: To view successful link results, go to the CI Link Results (SP) application.
Comparison rule results
If the system finds a successful link between an object in the first data set and an object in the second data set, it processes any comparison rules in the reconciliation task and creates comparison rule result records that you can view in the CI Reconciliation Results (SP) application.
When you define a reconciliation task in the Reconciliation Tasks (SP) application, you specify the type of comparison results you want to display in the CI Reconciliation Results (SP) application. You can select from the following options:
all results, both successful and failed matches
instances where the object and attribute of the authorized CI failed to match the actual CI
instances where the object and attribute of the authorized CI successfully matched the actual CI
If you want to view only link rule failure or comparison rule results, you can use the Select Value feature on the Result Type field of the List tab or use the advanced search features to display only link results or comparison results.
You can also use the CI Reconciliation Results (SP) application to record information about how you resolve discrepancies between authorized and actual CI data. If you evaluate a discrepancy and resolve it, you can mark a result record as resolved. You can also enter information about how you resolved the issue or an explanation about why the discrepancy exists in the Comments field on the CI Reconciliation Result tab.
You use the CI Reconciliation Results (SP) application to perform the following actions:
View CI reconciliation results.
Mark CI reconciliation results as resolved.
Delete CI reconciliation results.
The customer authorization settings in the Security Groups (SP) application restrict access to information in the CI Reconciliation Results (SP) application. The customer authorization settings ensure that, in systems with multiple customers, users can only view results belonging to the customers that they can access. For example, if Provider ABC manages CIs for several customers, a service desk agent who works for Provider ABC can see the results of reconciliation tasks for all of the customers, but an employee of one of the customers can only view the results for reconciliation tasks for that customer.
The CI Reconciliation Results (SP) application has the following tabs:
List: to search for CI reconciliation results.
CI Reconciliation Result: to view and delete CI reconciliation results and to mark results as resolved.