Viewing CI Reconciliation ResultsViewing CI Reconciliation ResultsYou use the CI Reconciliation Results (SP) application in the Reconciliation module to view and manage results generated when the system executes a reconciliation task.
The application displays the following configuration item (CI) reconciliation results on the CI Reconciliation Result tab:
Link rule results – link failures that occur when the system executes a reconciliation task but finds no link or finds multiple links between a top-level authorized CI and an actual CI.
When the system processes a link rule in a reconciliation task and finds no link or finds multiple links between a top-level authorized CI and an actual CI, the system creates a link failure record to display in the CI Reconciliation Results (SP) application. Successful links are listed in the CI Link Results (SP) application.
Comparison rule results – data that results when the system processes a comparison rule.
When you set up a reconciliation task in the Reconciliation Tasks (SP) application, you define the type of comparison results you want to display in the CI Reconciliation Results (SP) application. You can select from the following options:
all results, both successful and failed matches
instances where the object and attribute of the authorized CI failed to match the actual CI
instances where the object and attribute of the authorized CI successfully matched the actual CI
Note: The system processes comparison rules only if a successful link is established between an authorized CI and an actual CI.
If you want to view only link rule failures or comparison rule results, you can use the advanced feature or the Result Type field to select either link results or comparison results.