Default customer objects and restriction conditions

Default conditions are standard customer objects and the restriction conditions for those objects, used when you set up customer authorization for security groups in the Security Groups (SP) application. These objects and conditions are set up by default in the Customer Objects (SP) application, but you can modify or remove them, and you can add other objects and conditions.

You typically add objects or conditions to the default list only if you create your own customer-level objects using the Database Configuration application.

If you modify or remove objects or conditions, you can use the Create Default Conditions action to refresh the lists so that the original items and settings are specified. You can choose to keep any new objects and conditions that you added.

The default conditions created in the Customer Objects (SP) application are shown in the Conditional Expression Manager application with a prefix of BMXAQ and with a description that indicates the customer object that the condition is applied to. This enables you to identify the default Customer Objects (SP) conditions when you use the Conditional Expression Manager to manage all of your system-wide conditions.

All customer objects and restriction conditions that you create or modify are applied to all security groups. If you refresh the lists to use the default objects and conditions, the default objects and conditions are applied to all security groups.

The following customer-level objects are set up by default in the Customer Objects (SP) application:

Object name	Description
ASSET	The customer associated with the asset in the Assets application.
BULLETINBOARD	The customer associated with the bulletin board message in the Bulletin Boards application.
CI	The customer associated with the configuration item in the Configuration Items application.
CLASSSTRUCTURE	The customer associated with the ClassStructure in the Classifications application.
COMPUTERSYSTEM	The customer on the deployed asset in the Computers application.
INCIDENT	The customer on the ticket in the Incidents application.
ITEM	The customer associated with the item in the Service Items and Item Master applications.
LOCATIONS	The customer associated with the location in the Locations application.
MAXUSER	The customer in the Customer/Vendor field of the Person associated with a user in the Users application.
NETDEVICE	The customer on the deployed asset in the Network Devices application.
NETPRINTER	The customer on the deployed asset in the Network Printers application.
PERSON	The customer in the Customer/Vendor field in the People application, if the Customer/Vendor type is Customer.
PLUSPAGREEMENT	The customer on the agreement in the Customer Agreements application.
PLUSPBILLBATCH	The customer on the bill batch in the Customer Billing application.
PLUSPPREBILLB	The customer on the bill review in the Customer Billing application.
PLUSPCUSTOMER	The customer in the Customers application.
PLUSPRESPPLAN	The customer associated with the response plan in the Response Plans application.
PLUSPSALESORDER	The customer on the sales order in the Sales Orders application.
PROBLEM	The customer on the ticket in the Problems application.
RECONCOMPRULE	The customer on the comparison rule in the Comparison Rules application.
RECONASSETLINK	The customer on the link rule in the Asset Link Results application.
RECONASSETRESULT	The customer on the asset reconciliation in the Asset Reconciliation Results application.
RECONCILINK	The customer on the configuration item link rule in the CI Link Results application.
RECONCIRESULT	The customer on the configuration item reconciliation in the CI Reconciliation Results application.
RECONLINKRULE	The customer on the link rule in the Link Rules application.
RECONTASK	The customer on the reconciliation task in the Reconciliation Tasks application.
RECONTASKFILTER	The customer on the task filter in the Task Filters application.
SLA	The customer associated with the service level agreement in the Service Level Agreements application.
SOLUTION	The customer associated with the solution in the Solutions application.
SR	The customer on the ticket in the Create Service Request, Service Requests, and View Service Requests applications.
WOACTIVITY	The customer on the work order in the Activities and Tasks application.
WOCHANGE	The customer on the work order in the Changes application.
WORELEASE	The customer on the work order in the Releases application.
WORKORDER	The customer on the work order in the Work Order Tracking and Quick Reporting applications.

Default customer objects and restriction conditions

See also