About Customer AgreementsAbout Customer AgreementsCustomer agreements define the business relationship between you and your customers and are the foundation for service delivery and billing. View agreements for a customer on the Agreements tab of the Customers (SP) application. Create the relationship between a customer and a customer agreement in the Customer Agreements (SP) application.
Customer agreements might specify the following information:
Services you agree to provide
Assets, asset types, or locations for which you agree to provide services
Price schedules
Billing terms and billing periods
Performance incentives and penalties