Remove an Associated SLA Remove an Associated SLA You can remove an association between a customer and an SLA (service level agreement) in the Customers (SP) application. Removing the association between the records does not delete the SLA from the database.
The SLA can be in any status when you remove the association between the customer and the SLA.
In the Customers (SP) application, display the customer with the SLA you want to remove.
From the Select Action menu, select Associate SLAs.
To delete a row,
click Mark Row for Delete 
. You can mark multiple rows.
Click Save Customer
.
Associate SLAs