The Communications Log Tab

The communication log stores outbound e-mail notifications and attachments that the system sends to users when an escalation runs.

Select the Comm Log Entry check box on the Communication Template tab of the Communication Templates application to view a communication log in the Escalations (SP) application.

Data on the Communication Log is read-only.

To view the communication log:

1. In the Escalations (SP) application, display the record for which you want to view the communication log.

2. Click the Communication Log tab.

3. Click View Details  next to the entry that you want to view. The system displays information about the communication log entry.

The owner table column reveals the object that the escalation is targeting, for example: INCIDENT.